| GENERAL QUESTIONS |
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What kinds
of promotional products are available? |
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There are literally hundreds
of thousands of different promotional products available.
This allows you to be very creative when selecting and customizing
items that will promote your company and help you achieve
your marketing goals. Some of the most popular promotional
items include: custom imprinted shirts, pens, caps, mugs,
calculators, key chains, and desk accessories, to name a few.
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Do I have to
be a business to use promotional products? |
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Absolutely not! We encourage
individuals to have fun and express themselves through all
kinds of custom imprinted promotional products. Our online
catalog and ordering process take out all of the guesswork
and make it easy for anyone to personalize promotional items
for all kinds of occasions! |
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What type of
situations are promotional products appropriate for? |
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Corporations and small businesses
use custom imprinted promotional items everyday as an easy
and affordable way to promote their companies. There are countless
other ways in which you can use promotional products to promote
or celebrate special events. Corporate parties or events,
team sports, sororities and fraternities, birthdays, anniversary
parties and family reunions are a just a few of the many settings
in which custom imprinted promotional products can add a fun,
personal touch to the event and make memorable keepsakes!
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What is the
minimum quantity that I can order of a particular item with
my logo? |
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Minimum quantities are listed
as the starting pricing column. Sometimes lesser quantities
are available and vary from product to product. A "less
than minimum” charge applies and varies in amount from
manufacturer to manufacturer. If you have questions concerning
an "Absolute Minimum" please feel free to contact
us at: sales@promitex.com
or at 1.888.663.9701 |
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Can I order
a sample before I purchase a product? |
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Absolutely! However, we reserve
the right to inquire about sample requests and will refuse
to accommodate any request we feel is abusive. Our standard
policy is that we do not charge for samples under $5.00 if
you provide us with your shipping account number. Otherwise
we may choose to charge you for samples. |
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What is an
Over/Under-run? |
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Due to production process,
it is not always possible to ship exact quantities. Depending
on the item that you order, that quantity can vary +/- 5%
to 10% and your account will be billed or credited accordingly.
This is a standard practice in our industry. Arrangements
can be made prior to production to alter this policy and may
require an additional charge. |
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What are Set-up
Charges? |
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Custom imprinting your logo
on an item requires machinery to be set up, printing plates
or screens to be made or digitizing, to name a few. These
costs are independent of the individual item cost and are
specified separately under the "Set-up" section
of your order. |
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| PLACING AN ORDER |
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How can I place
an order? |
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You can either order directly
online (at the individual product page), via e-mail at sales@promitex.com
or by calling us at 888.663.9701 |
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What happens
after I place my order? |
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Once we receive your order
and artwork, we will review all details. You will then receive
an e-mail or fax containing your Order Confirmation. Please
read carefully and contact us immediately with corrections.
You must approve your order and artwork to begin production.
If we have any questions or need any other information from
you, we will contact you immediately. Our goal is 100% customer
satisfaction. We will keep you informed as to your order status
throughout the ordering process and will send you a shipping
information sheet including your tracking numbers when your
order is on its way. |
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What if I receive
my order and I'm not happy? Is there a Guarantee? |
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Before we begin production
of your order you must sign off on a complete Order Confirmation.
We guarantee that we will ship your order exactly as you approved
on your Order Confirmation and Art Specifications and that
it will arrive On-Time and error-free. In the event that your
order is incorrect we will replace the goods. We have a 17+
year impeccable reputation for service & quality and take
customer satisfaction very seriously. |
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What if I need
my products for a specific event date? |
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Contact us prior to placing
your order to verify that your order can meet your scheduled
deadline. |
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| PAYMENT INFORMATION |
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How can I pay
for my order? |
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All orders must be pre-paid.
You can pay by credit card (Visa/MasterCard/Amex/Discover
Card/Pay Pal), company check, personal check, wire transfer
or any other legal payment form. If you choose to pre-pay
by personal or company check your order will not be processed
until your check clears our bank. |
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How can get
an Account/Can you bill me? |
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We offer open account status
to qualified businesses. A credit application will be supplied
on request. Please note that it can take over 10 days to process
credit requests. |
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| ARTWORK |
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Artwork requirements |
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Please provide us with clean,
sharp, black and white artwork. For multi-colored imprints,
color separated art with registration marks is required. Digital
artwork can be provided on a Floppy Disk, CD, DVD or can be
E-mailed to us at art@promitex.com
in either Mac or PC platform. |
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What format
should I send my artwork in? |
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Artwork should be in vector
format with any associated type converted to outlines or curves.
All files must be editable. Our preference is that artwork
be submitted in Adobe Illustrator®, Photoshop® or
Corel Draw® format. Digital files should be accompanied
by a hard copy printout (or faxed to us in advance) to ensure
accuracy of transmission. Artwork received in any other format
will not be regarded as camera-ready art and a charge of $50.00(g)
per hour will apply. |
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What if I don’t
have the artwork in the correct format? |
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Let us know or send us what
you have and we will let you know what needs to be done. We
can create or recreate your logo at a minimal charge. However,
if your artwork is complex, we will provide a quote for reproducing
it. |
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I know what
I want for my promotional items, but I don't have a logo designed,
can you help me with my artwork? |
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We can create artwork from
sketches, faxes, business cards, any file format (jpg, tiff,
gif, etc). Price quote will be provided upon reviewing the
information you provide. |
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Where should
I send my artwork? |
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As a registered User you can
upload your artwork from within the member area. You can alternatively
e-mail your artwork to: art@promitex.com
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What is PMS
Color Matching? |
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The PANTONE® Name is
known worldwide as the standard language for color communication
from designer to manufacturer to retailer to customer.
The PANTONE MATCHING SYSTEM (PMS) is the definitive international
reference for selecting, specifying, matching and controlling
ink colors. The PANTONE formula guide, consisting of 1,114
solid PANTONE Colors on coated, uncoated and matte stock,
shows corresponding printing ink formulas for each color. |
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| SHIPPING INFORMATION |
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How do you
ship my items? |
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We prefer to ship by either
FedEx or UPS. The shipping method is determined by your in-hands
date, location of your destination, time-frame and cost factors.
Shipping is charged at prevailing freight rates by carrier
and we can ship on your account if you would like. If freight
charges are not specified on your Order Confirmation we will
bill your freight post-shipment and may show up as a separate
charge on your credit card. |
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What if I have
multiple destinations? |
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No Problem. Depending on the
complexity of your shipping instructions we may have to add
a per-location, drop-ship charge - usually $8.00 per location |
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Can you ship
Internationally? |
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We can ship all over the world
from Argentina to Zanzibar with no problem. Preferred shipper
is FedEx International and we can handle everything from Customs
to packaging for an additional charge. |
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What if Carrier
loses my shipment? |
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Ownership of the goods passes
to the customer once we deliver them to the carrier. We will
do everything within our power to help you with any situations
you encounter. All of the major carriers that we work with
have policies relating to these situations that you should
investigate prior to placing your order. |
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| RUSH ORDERS |
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What if I have
a Rush Order? |
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We have hundreds of promotional
items that can be produced in as little as 24 hours. If you
need immediate help do not hesitate to call us directly at
1.888.663.9701 and we can suggest our most popular items!
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